As others, I have recently been transfixed by the Economist’s recitation of wondrous examples of:
“Development 2.0”—meaning a mobile-driven transformation of how poor countries develop… the potential of mobile services should not be underestimated. If they take off, they could transform lives and livelihoods, not just by connecting the world’s poor to the infrastructure of the digital economy, but by allowing them to become digital producers and innovators.
So, I was interested in following up on the below as perhaps a useful example of these magical functionalities.
Water is scarce, costly, and contaminated in Kibera, Nairobi — one of Africa‘s largest urban slums. On good days, the women and children spend just under an hour finding clean water in their community. On bad days, the price of water increases tenfold and the search takes all day. Often, people ask jokingly whether it is water or cholera they are buying.
Access to clean water is a significant problem in Kibira, a slum with some 250,000 to 1,000,000 residents (estimates vary wildly) but which has no permanent sewer or water system and with an average daily income of approximately US 1.00. As the population has grown, depending on the time of year and the prevailing weather there may be significant shortages of clean water to the point where:
“residents of the slum, which has no public water or sewer system, pay 3 shillings to fill used 20-liter cooking oil jugs with fresh water from a Coke-sponsored well. At a new bathroom Coke is helping to build in the poorest section of the slum, it will cost 2 shillings to use the toilet or the shower. Kimeu buys soft drinks as many as four times a week. It’s not a treat. She’s mostly just thirsty. A seamstress, Kimeu earns about 1,000 Kenya shillings ($12) a week when business is good. At 35 shillings a bottle, the soft drinks consume 14 percent or more of her income.”
The project description goes on:
Many slums like Kibera lack access to clean drinking water, but they don’t lack access to mobile phones. This is the insight behind M-Maji, a start-up non-profit project that uses mobile phones to empower communities with better information about water availability, price, and quality. …
The blog site associated with the project goes on to describe the project and the app which it has produced…
Step 1: At the start of each day, water vendors notify M-Maji … that they have water to sell, the price they are selling it for, and where they are selling it. They also have the option to advertise the last date of water purification and the results of any recent water testing. All of these vendor notifications from across Kibera are collected and stored in a central M-Maji database in real-time.
Step 2: Water buyers who are searching for water initiate a …session with M-Maji, to generate a location-relevant listing of local water vendors who have notified us that day that they have water to sell, the price they are selling it for, where they are selling it, the date of last purification, and their vendor ratings
Step 3: If a water buyer subsequently finds out that a vendor misreported water availability, price, or quality, the buyer can file a complaint with M-Maji. The database will keep track of complaints and alert future buyers of such negative histories through the use of vendor ratings.
M-Maji is designed to improve access to clean water by empowering residents with better information about water availability, price, and quality. By coordinating and centralizing water information from multiple sources, it provides to users information that might otherwise be unavailable (e.g., through gossip and word-of-mouth). It also does so in a way that is economically sensitive, relying on basic GSM phones that are broadly accessible in slum communities and operating free of cost for users (USSD costs subsidized). Data accuracy is encouraged by the vendor rating system and the M-Maji support team on the ground, who will monitor the quality of our data through regular surveys and random evaluations (for example, through drop-in testing of water quality). Water sources that fail M-Maji tests are clearly red-flagged to alert consumers of contamination.
M-Maji…, by providing better water information to consumers, …might not only reduce the individual burden of finding clean water and increase its uptake, but also equalize water prices across villages of Kibera, making clean water affordable and accessible to larger segments of Kibera’s population.
What I understand is that the system provides for individual cell phone users (those with the financial resources to own and use a cell phone for this purpose) to acquire “information about water availability, price, and quality”. This information will give the subscribers an “information advantage” in being able to locate scarce and expensive water supplies as they are made available by the private water entrepreneurs in Kibera. Those with the cell phone, the app and the skill and knowledge to use these, and importantly the financial means to compete in the marketplace for access to the privatized supply will be able to satisfy their water requirements. As well, if the app works as the designers would like there will be a group-sourced assessment of the quality statements of the water and the water suppliers.
Of course, helping people to find clean water at a competitive price in an environment where there is overall a water scarcity is a very commendable activity. However, it should be noted that this is precisely the justification that those such as the World Bank and those corporate forces working to privatize water systems globally use as their public justification for attempting to seize and privatize previously public water resources .
Moreover, what I come away with from the description above is not a picture of happy people playing with their iPhones and chatting pleasantries as they meet up with the cheerful water supplier in their neighbourhood. Rather I have images of anxious parents frantically typing queries into their cell phones so as to be the first to access scarce clean water; and then racing to the site and then scrambling and jostling, climbing one over one to be the first in line, for the water promotion of the day offered to the first 5 clients to reach the local water truck. I also have images of those who for whatever reason don’t win in this mad race or who because of extreme poverty or other reasons can’t make use of the app and participate in this marketplace having to make do with whatever dribs and drabs of water, however impure, that are left over. In short I have an image of a Hobbesian survival of the fittest hell.
The fundamental problem with all of this comes in the failure to distinguish between the residents of Kibera as consumers using their cell phones and this “shiny app” to pursue their individual consumer dreams, and the residents of Kibera as citizens who could and should be insisting on the availability of water as a right of residence or alternatively developing some community based collaborative approach to responding to the water crisis.
The Nairobi Chronicle, a local newspaper, in a discussion on services in Kibera presents the following:
Clearly, the solution lies in rehabilitating to full capacity all the sources of Nairobi’s water supply. There is need to restore the forests of the Aberdares in order to attract rain and help store water through natural means. It will be necessary to disconnect fresh water supply to flower farms, whose produce anyway does not benefit the ordinary people. The Nairobi Water Company should become more efficient by stopping illegal connections that deny the city of revenues needed in maintaining the water system.
Allowing for a privatized and individualized approach to water provision simply means that those with the resources—to own and use cell phones, to devote time to chasing water suppliers and standing in water queues, and to financially compete for scarce water supplies in the local water marketplace–will be well served and those who don’t have those resources will be left behind and forgotten.
As well, by advantaging those who are the most able – the most technologically sophisticated, the wealthiest, the youngest and the most agile in the community—the possibility of developing community and collaborative strategies for addressing these fundamental issues will be drained away since those most able to respond effectively will have their needs met (and not incidentally as the description boasts, more efficiently and at a better price). If the actions of those immensely brave people demonstrating for democracy in Egypt and Tunisia, teaches us anything it is that major social issues such as the provision of clean and low cost water must be addressed by collective action rather than responding simply to individual actions which by their very nature in this context would be competitive, divisive and collectively disempowering.
The only long term solution to the provision of water in Kibera as a fundamental human right of citizenship is surely not the neo-liberal response of setting up a water “market” (which this app would seem to be enabling). Rather the solution must be as for many of those who have rejected attempts to impose water privatization from above, the development of means to ensure that there is a public will to provide clean and abundant water for all and not simply those who are privileged whether by locality or by their access to ICTs and this particular ICT app.
As a final observation, what seems to emerge from the above reflections is the way in which much of mobile (Development 2.0) development would appear to be based on individualistic approaches to self-improvement. What is particularly interesting watching the events in Egypt and Tunisia unfold is the way in which social media such as Facebook, YouTube and Twitter interact with, reinforce and facilitate the creation of solidarity and collaborative/community responses to widely shared issues.
The app culture is one of individuals and individualized approaches. Apps enable and empower the individual as a consumer, as a communicator, as an information handler. However, many of the major issues in a developing world (and other) environment are not ones that lend themselves readily to individualized responses or individual solution. Issues involving citizenship and particularly the rights and responsibilities of citizens including political behaviours and governance, human rights, land rights, water rights and so on are often highly political and highly contentious with huge financial interests involved and where individuals no matter how empowered they may be matter for little against entrenched political power and financial strength.
Many of these latter issues can only truly be addressed through collective—solidaristic—responses and in this, privileging the individual may only serve to empower the already empowered. What we are seeing with the events in Tunisia and now in Egypt is the role and value of solidarity and how there can be a symbiotic and synergistic relationship between the social connections formed and maintained electronically and the creation of social solidarity in the street for political power and the realization of the collective/universal rights of citizens.
Perhaps the good folks in the Liberation Tech program might consider working on a social media application that would help to organize and empower the people of Kibera to agitate for a general solution to the problem of clean water or even better to organize a community response to the long term issue as for example outlined in the quote from the Nairobi Chronicle above.
Claude Salem
February 11, 2011
Just wanted to voice support for your effort to raise a cautionary eyebrow to the blanket acceptance of any and all new technologies as panacea for socio-economic problems – Incidentally, none of us are immune ! Nevertheless, you raise a very important issue here , involving the perverse impact of new technology on the equitable distribution of scarce resources.
While web2.0 tools can substitute for the elite-captured or inexistent mechanisms of socio-political communication , it is not clear –even in the Tunisia and Egypt cases — that they helped marshal all of the political ( or economic and social) energies of the crowds we witnessed in Tunis and Cairo. Global / local television and word of mouth were the cascading channels through which the rest of the populations ( in Kasserine for example, or Alexandria and Suez, ) were informed of the rapidly evolving contexts and rules of socio-political interactions. Life for the Delta ‘fellah’ will most probably be no different in the new 2011 context than in the pre-2011 environment , for some time to come. Will they have been more likely to participate in the uprising if they each had a smartphone informing of these changes? or had access to Facebook? These were the tools of a frustrated upwardly mobile, educated and voiceless younger generation, and will remain so for the foreseeable future.
In the ‘development” field, one should equally query –as your piece does – if mobile communications are an ipso facto asset to the masses in Africa and the Near and Middle East ; these are and will likely remain illiterate and out of the mainstream, let alone of the technological cutting edge.
Not that helping those who are at a tipping point is to be discounted, but assuming that the greater majority are already there is illusory wishful thinking for now. And building development strategies on access of individuals rather than ‘groups” is similar to the strategy for diffusion of innovation to a select number of community ‘innovators” — invariably these are the community leaders who benefit from the innovation and resist its wider use by others with lesser access.
It would be more strategic to ensure that the pre-requisites for benefiting from the new technologies are present : e.g. renewable energy supply, connectivity, public health and sanitary conditions, literacy and numeracy, access to local finance. Experience has shown these to require less of an individualistic solution and more of one based on communal contexts.
Michael Gurstein
March 13, 2011
Excellent comments Claude! Tks.
Lee McKnight
February 12, 2011
Mike,
Thoughtful post. Indeed individual mobile users are – individuals.
But, you distinction between mobile apps and say – Facebook – which one can access from a smartphone if not the basic gsm phones available in the slums of Kenya – is fleeting.
In other words, social media apps are just another – app.
Second, we might expect that the beneficiaries in the Kenyan case of this new social market of water quality information are not only the young and tech – savvy, but their moms, dads, grandparents – and neighbors, in short the broader community which is collectively better abe to meet its basic needs, because better information is available, and shared,today.
Having said that, of course the longer term solution is to do the things outlined to improve the water supply system and other infrastructural needs of Kenyans, whether components of those are owned or operated by public or private authorities. imho, the best chance of organizing the community is indeed, at the moment, through a mix on- and off-line organization, in which social media tools, mobiles, and community face to face efforts are needed.
On that note, Egypt is not a ‘Facebook’ revolution as some called it, it is an Egyptian revolution, in which social media and television and Internet and twitter – and people meeting in secret in living rooms – shared information and made plans and took actions which transformed Tahrir Square, all of Egypy, and – well who knows what else beyond. There is no one ‘app for that,’ but a variety of apps did make a difference, as did mobiles for community mobilization.
Michael Gurstein
March 13, 2011
Thanks for your thoughtful comments Lee. I agree that social networking is an app, and apps can be redefined as the means for social networking. The larger issue though, is. as you point out. how to achieve beneficial social change and to do that, I think we need to be quite conscious concerning the implicit assumptions that underlie our technologies (and applications) and how that does or does not enable (or disable) certain kinds of behaviours/interactions. These of course, evolve with time and tech change so we need to be continuously bringing into consciousness what and where our technology is taking us.
Nilva
February 12, 2011
Very thoughtful article, thanks for going to the trouble of putting your thoughts in writing. I would like to fly the purple flag for the women who invariably carry the water but unlikely to carry the phone. It seemed from mainstream media that the face of the Egyptian revolution was not that of the two sexes. From Facebook to Malebook and mobile to malebile – technology appears to be mirroring (if not worsening) inequality not changing it…
Nynke Etk Fokma
February 12, 2011
Thanks Mike. I am passing on your article. I think it illustrates a key point. Look beyond the intellectual ideological ideas (arguments) and what appears is struggle. Raging, bloody battlefields.
Brian Puckett
February 13, 2011
This is a great project. Also, really liked the distinction, you draw, between consumers and citizens. It raises interesting discussion regarding the intersection of commerce and citizenship. Programs that directly improve one will indirectly improve the other. The best programs will track impact on all aspects of a community.
Couple observations on m-maji. I think it is great idea. I especially like the rating of water sources. It is hard to tell what the technical solution really involves as appears to be academic project that is still in the design stage. As someone that operates a SMS geosocial application that helps Kenyans connect around place and topic, I kind of doubt that too many citizens in Kibera actually use or have access to smartphones that can run web apps. I do agree wholeheartedly with the Development 2.0 quote. There is huge opportunty to leap frog technology to mobile services and applications in Africa.
Brian Puckett
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Michael Gurstein
March 13, 2011
Thanks for your comments Brian. I’ld be interested to hear what you think would be a workable approach to extending access to clean water in Kibera.
Mikel Maron
February 15, 2011
Great post, wish I could’ve said this myself. The contrast of citizen-consumer is right on. There are no doubt information needs in Kibera, around water and other issues. The question is how can the design of tools in informal settlements support change. Kibera itself is the product of consumer demand for cheap goods, and therefore a cheap workforce.
I know the m-maji folks are well meaning. What I hope is that this kind of enlightened critique can influence their approach to technology in Kibera, and other marginalized places. Rather than rolling with the momentum of an academic idea, let this open up a conversation with the already organized community of community organizations, elders, etc on what kind of applications would most improve water delivery. It may be that creation of more sophisticated advocacy or collective organization tools is enough.
Michael Gurstein
March 13, 2011
Excellent comment Mikel and good luck with what seems to be a most valuable project. I’ll be following it with very considerable interest!
Tony Roberts
February 18, 2011
Great post Mike. Really got me thinking. The title of the M-Maji site is “Designing Liberation Technologies” which is a problem before they start; there is no such thing as a liberation technology. Technology cannot liberate anyone. People can liberate themselves through collective action and in the process they may find technology can enhance their ability to network, build solidarity and communicate widely. Liberation is certainly not attained by giving access to market information to a privileged few whilst beggaring their neighbours. I was motivated by your post to write one in support on my WordPress blog LaptopBurns. http://wp.me/pKNTz-5X
Michael Gurstein
March 13, 2011
Hi Tony, thanks for this and thanks for the pointer to your most interesting blog.
practicalradical
March 12, 2011
I think this is a great post, and one of the ways I would differentiate between “consumer” and “citizen” is the ability to collectively generate data which can be used by and for community members. I would agree that creating an app that only a few, most likely wealthy, can use is not a good way to level the playing field in access to water, or any other service.
The project that I would direct your attention to is MapKibera (mapkibera.org), which I think is attempting to address your issue. The data collected by this group is done by young people who are trained in how to GPS technology, and uploaded to a open source system (driven by usahidi, a Kenyan development platform).
These maps are now very detailed, and provide the information on issues such as water, sanitation, safe spaces, etc. The challenge then has become how to disseminate the information – for as you say – what good is it if it is only accessible on a computer (there are actually some good in the data in that form in regards to planning, but I can go into that later). The MapKibera folk have focused on getting the data out in a few ways: 1. by creating a mapkibera atlas, which will be distributed free of charge; 2. by holding a community accountability day, where in part these atlases can be disseminated and as well 3. unveiling a MapKibera mural which identified all the health related sites in the community (this was decided by the youth in the group as the most important information needed). It is as well important to note that this methodology has now been picked up in a neighboring slum (Mathare), and is going well there.
So, we will see how that moves forward – there are of course still issues of digital divide, but whatever the case may be, information is generated by the community in a way that was held before only in what could be equated to a real-time oral history; and is codified in a way which is globally and community accessible. Having done “mapping” with marginalized communities for about 15 years (well before there was access to GIS) what I have found is that the technology has initially slowly but recently more rapidly (almost exponentially) dovetailed with communally held knowledge.
Michael Gurstein
March 13, 2011
Thanks very much for this and for the pointer. Someone else in a private message also pointed to MapKibera http://mapkibera.org which looks like a really great project.
practicalradical
March 12, 2011
Thanks Mikel. You can tell I’m not from the tech side 🙂
practicalradical
March 12, 2011
Sorry, replying to an email, the platform that is used is openstreetmap, not Usahidi. The Voice of Kibera program, which is one of the MapKibera projects, uses Usahidi.
symptoms of depression
February 15, 2012
very helpful to me